Shipping & Delivery

How are Virsa Wood orders prepared and shipped?

Every piece passes a final quality check in our workshop — joints, finish and hardware — before it is wrapped in protective padding and corner guards and loaded for dispatch. Large furniture travels on our own delivery vehicles wherever possible; smaller items and décor are dispatched through a trusted courier partner.

Where do you deliver?

We deliver handcrafted solid wood furniture to every city and town in Pakistan.

• Islamabad, Rawalpindi, Lahore and Karachi — delivered by the Virsa Wood team.
• All other cities — delivered by our logistics partner, with our team coordinating the handover.

Delivery charges depend on the size and weight of your order and the distance from our workshop, and are confirmed with you before your order is finalised. Bulk and project orders may qualify for free delivery.

How long does delivery take?

Timelines start once your order has been confirmed by our team:

• Ready-to-ship items: 3–7 working days.
• Made-to-order pieces (standard designs built for you): 15–30 working days, depending on the design and finish.
• Custom furniture, kitchens, doors and commercial projects: agreed in writing before production begins, typically 4–8 weeks.

We will share an estimated delivery window when we confirm your order and keep you updated if anything changes.

What if my order contains ready and made-to-order items?

We can deliver ready items first and the remaining pieces when they are finished, or hold everything for a single delivery — whichever you prefer. Our team will confirm the plan with you before dispatch.

How do I track my order?

Use the Track Order page on virsawood.com with the order number from your confirmation (for example ORD-2026-123456) to see the current status. You can also message us on WhatsApp at +92 311 5254868, Monday to Saturday, and we will check on it for you.

How do I pay?

We currently offer Cash on Delivery across Pakistan — you pay our delivery team when your furniture arrives and you are happy with it. For custom and made-to-order pieces, we may agree an advance before production starts, with the balance payable on delivery.

Can I choose my delivery date or change the address?

Yes. Once your order is ready, our team will call or WhatsApp you to agree a convenient delivery date and time. You can also deliver to an address other than your own — simply enter it at checkout or tell our team when we confirm your order.

Do you offer express delivery?

Because each piece is handmade and finished to order, we are not able to offer paid express delivery or bring a delivery forward once a date is scheduled. If you have a deadline, tell us before ordering and we will let you know honestly whether we can meet it.

What happens if my delivery is delayed?

We work hard to deliver on time, but weather, road closures or events outside our control can occasionally cause delays. If that happens we will contact you as soon as we know, with a revised date. You can also reach us on WhatsApp at any time for an update.

Is assembly included?

Most Virsa Wood furniture arrives fully assembled. Where a piece needs to be assembled on site — such as beds, wardrobes or large dining tables — our team assembles it for you at delivery in the cities we serve directly. In other cities, we provide free assembly guidance by WhatsApp video call. If a piece is damaged during assembly by someone other than our team, that damage is not covered by our warranty.

What about wall-mounted items?

For shelves, mirrors, cabinets and other wall-mounted pieces, please prepare the space before our team arrives:

• Choose the exact position and check there is enough clearance.
• Make sure the wall is clear of obstructions and free of plumbing, electrical wiring or structural elements at the mounting points.
• Obtain any permissions needed from your building management or landlord.

What should I do when my furniture arrives?

Please take a few minutes to check your delivery before signing for it:

• Inspect each item for damage, defects or missing parts and point out anything you notice to our delivery team straight away.
• Sign the delivery note only once you are satisfied.
• If you spot something after the team has left, send us photos on WhatsApp or by email within 48 hours of delivery.

What if my furniture arrives damaged?

We stand behind every piece we make. If an item is damaged in transit or has a manufacturing defect, send us photographs within 48 hours of delivery and we will arrange to repair or replace it at no cost. If a replacement is not possible, we will refund the amount paid for that item. Our team will collect the damaged piece when the repair or replacement is delivered. Virsa Wood furniture is also covered by a workmanship warranty against defects in construction — contact us with your order number and we will take care of it.

Can I return or exchange an item if I change my mind?

Because our furniture is handcrafted and often made to your order, we are unable to accept change-of-mind returns or exchanges once an item has been delivered. Returns are accepted only where an item is defective, damaged in transit or different from what you ordered. If you are unsure about a size, finish or design, message us before ordering — we are always happy to send extra photos, dimensions or wood samples.

What if I am not available at delivery?

Our team will confirm the delivery date, time and address with you in advance. If your plans change, let us know as early as possible and we will reschedule. Someone over 18 must be present to receive, inspect and sign for the furniture, and to make payment on Cash on Delivery orders.